Organized Fraud Attack Scams

Please be aware of an organized scam attempt to fraudulently impersonate our fraud response system, using “spoofed” phone numbers for calls and texts which are made to appear to be from Mechanics Cooperative Bank. Mechanics Cooperative Bank will NEVER call, text, or email asking you to verify or provide specific personal account information. In addition, be cautious of links in texts and emails. The fraud perpetrators using spoofed phone numbers inform the customer that there is fraud detected on their debit card/account and ask them to verify a fake transaction that did not happen. When the customer denies the transaction, they may be asked to provide information from their debit card, an “online passcode”, a “Secure Access Code” or other banking credentials/personal information. If the customer responds that they do not have an “online passcode”, they may be instructed to create one and provide the fraudster with the multifactor authentication (MFA) code sent to their phone or email. We take the security and privacy of our customers very seriously and it is crucial that you remain vigilant and cautious while interacting with any text message claiming to be from Mechanics Cooperative Bank or another financial institution. Sample Text Messages:

Here are a few key points to remember and follow to safeguard yourself against such scams: 1. Official Communications: Mechanics Cooperative Bank will never ask you to provide personal or sensitive information, such as your account number, PIN, password, or social security number, through unsolicited text messages. If you receive any such requests, do not respond, and immediately report it to us by calling 1-888-MECHANICS (632-4264) or using rreport_abuse@mechanics.bank. 2. Verify the Source: Always verify the authenticity of any text message claiming to be from our bank before taking any action. You can do this by contacting our customer support at a href=”tel:18886324264″>1-888-MECHANICS (632-4264) or visiting your nearest branch. 3. Reliable Contact Channels: Whenever in doubt, rely on our official website for up to date fraud information or our Internet/Mobile Banking platforms to verify your account information. These channels are specifically designed to offer you a safe and encrypted platform to interact with us. 4. Report Suspicious Messages: If you receive a suspicious text message claiming to be from Mechanics Cooperative Bank, please forward it to our dedicated email address for further investigation: report_abuse@mechanics.bank. We appreciate your cooperation in helping us combat fraud. 5. Educate Yourself: Stay informed about the latest fraud techniques and scams by regularly visiting our Security Center located on our website and reading the security alerts we share. This will enable you to identify potential threats and protect yourself from falling victim to fraudsters. We are working diligently to investigate these fraudulent text messages and take appropriate measures to prevent them from causing any harm. Rest assured, our security teams are actively monitoring the situation to ensure the safety of your personal information. If you have any concerns or need further assistance, please do not hesitate to reach out at 1-888-MECHANICS (632-4264) or by visiting your nearest Mechanics Cooperative Bank branch. We are here to support you and address any questions or issues you may have. Thank you for your continued trust and cooperation. With your help, we can create a safer banking environment for everyone.